Splitoll is anonymous-first: there is no email, phone, or social login. Your anonymous ID, generated locally on your device, is your account.
Below is how to delete your account and what happens to your data afterwards.
Option 1 — Delete From Inside the App (Recommended)
- Open the Splitoll app.
- Go to Settings → Profile.
- Tap Delete Account.
- Confirm the action.
This sends a deletion request to our sync server (if sync is on) and wipes the local database on the current device.
Option 2 — Web Request
If you cannot open the app — for example, you uninstalled it but still have your anonymous ID — email splitoll-support@allmobile.app from any address with:
- Subject: Account Deletion
- The first 12 characters of your anonymous ID (this allows us to locate your synced data).
We will confirm receipt within 5 business days and complete deletion within 30 days.
What Gets Deleted
Within 30 days of a verified deletion request, we erase from our servers:
- All expenses, groups, and members that you created.
- All sync metadata bound to your anonymous ID.
- Your pairing tokens for any linked devices.
After deletion, your anonymous ID can no longer authenticate to our service.
What Does NOT Get Deleted
Splitoll groups are shared by design. To protect other members:
- Expenses and balances inside a group that other members can still see and edit are preserved in that group's shared ledger.
- Where it is technically necessary to keep the group's math correct, your historical membership is preserved as a deleted member placeholder (no real name, no identity attached) so others' balances remain accurate.
This follows the Splitoll soft-delete model. If you also want to be removed from a specific group, ask the group's captain to remove you before requesting account deletion.
Important Caveat About the Anonymous ID
Because Splitoll is anonymous,
your anonymous ID is your account. Consequences:
- If you have lost your anonymous ID entirely, the best we can do is a best-effort search using any group names, member nicknames, or approximate dates you can give us. We may not be able to definitively identify your data; if we cannot, we will tell you what we found.
- Data bound to a lost ID that we cannot identify on request is purged automatically after a long inactivity period.
- We will never ask for your full anonymous ID or any cryptographic seed by email. Anyone who does is phishing — do not share it.
Retention Summary
| Data | Retention after deletion request |
|---|
| Personal sync data bound to your key | up to 30 days |
| Transient server logs | up to 7 days |
| Anonymised group placeholders | preserved for group integrity |
Questions
Write to splitoll-support@allmobile.app. We typically reply within 2 business days.